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3S CRM CUSTOMER RELATIONSHIP MANAGEMENT in the era of digitalization

The 3S CRM module supports businesses manage customers throughout the whole process from potential customers, business opportunities, sales transactions to warranty service, customer care after sales. 3S CRM is organically connected to other modules such as production management, accounting, finance, etc,..Create an automated, self-contained management process.

crm 10 01 - 3S CRM

3S CRM - MANAGE THE WHOLE INTERACTION PROCESS WITH CUSTOMERS

Centralized management of all customer information

Centralized management of all customer information

Critical data and values ​​are centralized, which leads to providing total customer care service, increasing sales opportunities.
Get customer insights through data and analysis tools

Get customer insights through data and analysis tools

Enterprises approach to the heart customers, information about each customer is shown through a series of visual reports
Track the interaction of sales executives and potential customers

Track the interaction of sales executives and potential customers

Appointment schedules are arranged by system, results of working with customers are presented scientifically. Push potential customers to become real customers
Forecast the subsequent purchase period of existing customers

Forecast the subsequent purchase period of existing customers

All resources: People, materials, production line,... ready for future orders
Optimize customer care and marketing

Optimize customer care and marketing

Best customer care is based on the logical information field full of: date of birth, interests, field of operation.

FEATURES OF 3S CRM SOFTWARE

module chinh - 3S CRM

MAKE QUOTATION, MAKE REQUEST QUICKLY AND FLEXIBLY

The software supports the task of quoting and proposing, helping companies gain position when becoming a professional and pioneering unit.

MANAGE CUSTOMER PROFILES

The customer management processis automated from the step of collecting customer information to evaluating and classifying customers.

MANAGE WORK SCHEDULE WITH CUSTOMERS

Employees take the initiative in working process with clients, increase meeting opportunities and close a contract.

MANAGING SALES OPPORTUNITIES

Create new sales opportunities; Evaluate and classify sales opportunities according to feasibility ; Monitor the dealing process with customers related to sales opportunities;close the deal and close sales opportunities.

ADVANCED FEATURES

MANAGE CUSTOMER SERVICE

MANAGE CUSTOMER SERVICE

  • Manage information about warranty request, support request, customer complaints: customer name, subject of customer request,describe request, solution, the priority level, handling status, person responsible for handling.
  • Manage transaction history, handle inquiries and customer care.
    • SUPPORT MOBILE APPLICATION

    SUPPORT MOBILE APPLICATION

  • The business becomes more convenient, not limited by office and work time.
  • Connect sales staff, become a closely - knit and effective work team
  • Managers make decision quickly, seize sales moments, close the deal successfully.
    • INTEGRATE MARKETING TOOLS

    INTEGRATE MARKETING TOOLS

  • Support many functions such as Email marketing, forms, ...
  • Make Tele-Marketing schedule, manage call quality information
  • Plan marketing campaigns according to available information fields..
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